Help from people who built the product.

Email help@beomma.com or call +1 (762) 349-8451 during business hours. Every email is answered by a member of our team, not an automated agent, within one business day.

The email address used at purchase, the product name, the order or invoice number if you have it, and a short description of what happened. That is usually enough for us to resolve the issue in a single reply.

Access is tied to the email used at checkout. Try a password reset first. If the reset email does not arrive within ten minutes, check spam, then write to us with the purchase email and we will restore access manually.

You can update payment details and cancel from the billing area inside your account. Cancellation stops the next renewal and keeps your access until the end of the paid period. If you cannot reach the billing area, email us and we will handle it.

We retry the charge over the following days and email you each time. Access stays active during the retry window. If the payment is still not completed after the final retry, the subscription is paused rather than cancelled, so nothing is lost.

Tracking is emailed as soon as the order leaves our fulfillment partner. Domestic United States orders usually arrive in three to seven business days, international orders in seven to twenty-one business days depending on customs. If tracking has not moved in five business days, contact us and we will open an investigation.

Send photos of the item and packaging within seven days of delivery. We ship a replacement at our cost or issue a full refund, whichever you prefer. You will not be asked to pay return shipping for our error.

Eligible purchases are covered by a 30-day guarantee. Request it by email and we approve or explain within two business days. Full conditions per product type are in the Refund Policy.

Report it with the page or screen, what you expected, what happened and a screenshot if possible. Critical issues that block usage are prioritised the same business day, other bugs are scheduled in the next release cycle.

Yes. Send your legal name, address and tax identification number and we will reissue the invoice under Beomma LLC, EIN 37223-1238.

Write to help@beomma.com with the subject "Data Request". We confirm your identity and complete access, correction or deletion requests within thirty days.